FAQ - Frequently Asked Questions

What are the shipping times for your products?

Delivery times vary depending on your location. In general, orders are dispatched within 2 to 3 working days and delivered within 5 to 10 working days.

Do you ship worldwide?

Yes, we do. We ship worldwide.

Where do we ship your product from?

Our offices are located in Faches Thumesnil, France. Our international warehouse is located in China.

Do you provide tracking information?

Yes, wait 3 days after your order and ask us via email at support@glowingsglow.com

Some items are missing from my order, what happens?

Our products are shipped separately according to your order. If your order contains items from two different warehouses, for example, there will be two deliveries. The rest of the order will most likely arrive shortly.

I've received a damaged item. What can I do about it?

We're sorry to hear that. Simply send us an image of the damaged item in question to the following email address: support@glowingsglow.com and we will send you a similar replacement item as quickly as possible.

Where are you located?

We are located in Faches Thumesnil, France.

I still haven't received my order. What's taking so long?

We apologise for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to make an enquiry, please contact us by email at support@glowingsglow.com.

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course make the payment, as long as the claim is made within 30 days of the order date and the product(s) concerned are not on sale. For more information, please read more about our refund policy refund policy link.